SOLUTIONS

Microsoft Nuance Partnership

Empowering Seamless Interactions Globally

Accelerate Your Innovation Journey with the Power of Partnership

Connex continues to leverage the power of AI in the Contact Center.

Bringing deep experience with Contact Center solutions (CCaaS) and Conversational and Generative AI, Security and Biometrics and Fraud prevention make a great match for Microsoft/Nuance go-to-market goals.

The Microsoft Digital Contact Centre Platform (DCCP) offering will continue to be the driver that unifies the Microsoft/Nuance technology stack. Connex will continue to enhance a flexible delivery approach to satisfy the demand of this best in class customer experience platform. When you combine the solutions from Microsoft/Nuance with the expertise from Connex, you get a customer-first winning combination.

Offerings

Nuance Gatekeeper

Nuance Gatekeeper is a cloud-native biometric security solution that enables frictionless, fast, and accurate authentication for legitimate persons while detecting and preventing fraudsters wherever—and however—they engage.

Nuance Mix

Nuance Mix is an omnichannel conversational AI tooling platform that supports a variety of channel‑specific features across voice and digital channels. For example, in IVR you can use pre-recorded audio, barge‑in, and DTMF; and in digital channels, rich media and interactive elements like Quick Reply buttons.

DIGITAL CONTACT CENTRE PLATFORM (DCCP)

With the Microsoft Digital Contact Center Platform, contact centers are equipped with modern digital tools to engage customers across voice, video, and other digital engagement channels—powered by Microsoft Dynamics 365, Microsoft Teams, Microsoft Power Platform, and the newest member of the Microsoft family, Nuance.

COPILOT

Microsoft Copilot, combining the power of large language models with your organizations data is already one of the most powerful productivity tools on the planet – and it’s just getting started. And, to respond to our customers’ needs as they adopt Copilot within their organization to ensure they do this successfully, we are excited to share that Power Virtual Agents will now play an even more important role in Conversational AI.

UNLEASH THE FULL POTENTIAL

Enhance your approach to customer engagement by leveraging the synergies between Nuance's offerings, Microsoft Dynamics 365, Microsoft Teams, and Connex. From initial implementation to ongoing Managed Care support, our team is dedicated to making your Microsoft + Nuance integration journey seamless.

Customer Experience

Contact Center & CCaaS

Agent Engagement

Self Service

Google CCAI

Contact Center Outsourcing

Technical Assurance Testing

Amazon Connect